Effective Date: 16-05-2025

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At AERA Pilates Studio, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online or in person. By using our website or booking services, you agree to the practices described below.

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1. Information We Collect

We may collect the following personal data:

• Name

• Email address

• Phone number

• Booking and attendance history

• Payment information (via secure third-party processors)

• Health-related information (only if voluntarily disclosed for safety purposes)

2. How We Use Your Information

We use your information to:

• Manage class bookings and schedules

• Communicate class reminders, cancellations, or updates

• Respond to inquiries or customer support requests

• Process payments through secure platforms

• Send promotional emails or offers (only with your consent)

• Maintain safety and health protocols during sessions

3. Sharing Your Data

We do not sell or share your personal data with third parties, except:

• With trusted service providers (e.g., booking or payment systems)

• When required by UAE law or regulatory authorities

4. Data Security

We take appropriate measures to protect your personal information, including:​

• Restricting access to personal data

• Working with secure third-party platforms (e.g., Wix, payment gateways)

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes stated above

• Comply with legal obligations

• Manage financial or booking records

You may request that we delete your data at any time (see section 7).

6. Cookies

Our website may use cookies to improve your browsing experience. You may choose to disable cookies via your browser settings. No personal data is collected through cookies unless you submit it voluntarily (e.g., via a contact form).

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Withdraw your consent at any time

• Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us:

Email: team@aerastudiodxb.com

8. Updates to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us directly.